FREQUENTLY ASKED QUESTIONS

Our float does not function like a conventional float valve. It works with a diaphragm and usually takes 3-5 seconds to fully shut off. If you have waited 3-5 seconds and water continues to run, simply remove the float by turning it a quarter turn clockwise and you will see a small screen, check to make sure the small screen is not clogged with debris. If it is, pull it off and clean it.

We recommend the cement pad to be atleast a foot wider on either drinking  side of the fountain. As well as atleast 4 inches tall to avoid damages from equipment. We also recommend laying down closed cell insulation down before you pour the cement. This helps keep frost from penetrating in from the sides. This foam should be 8 inches wider than the fountain on all sides which leaves you with 4 inches of solid cement for support.

If you have purchased a non power/overflow unit we recommend the same size pad as there would be for a powered unit. The only difference is that with the overflow system we recommend a 4 inch pipe installed in the pad where the overflow pipe would drain out. Your fountain will come equipped with a 2” female coupling on the bottom that you may thread in a piece of pipe to insert into the 4” pipe in your pad.  This pipe will be attached to your tile line in a bedpack application or drain into the pit on a pit barn application.

We recommend 4 inch perforated tile pipe be installed with all overflow units if not being installed in a pit barn. If your fountain is going to be uphill from your water source simply lay the tile pipe in the same trench as the water line. If your fountain is downhill from your water source continue your trench atleast 50 feet past where your fountain will sit to ensure the overflow water drains properly and does not pool up in the tile. If you do not have room to dig past your fountain you may backfill your waterline at an angle down and lay the tile on top of that sloped backfill.  When installing your risers before you pour your pad, connect the tile to a riser pipe that will stick through your cement pad and be directly under the overflow hole on the fountain. Another option is to take your tile up to ground level and just have a solid pipe where it will be surrounded by concrete. This ensures you will not accidentally fill the tile pipe with cement. We also recommend that you backfill with pea gravel atleast 10 inches to ensure proper drainage of the tile. If you backfill with dirt or mud you run the risk of plugging the holes in the tile line. 

Our overflow system is much more efficient than any other on the market. We do not use a constant flow system like many of our competitors. We use a brass thermal valve that opens and closes with temperature. This valve opens at 34 degrees and closes at 38. This means that our fountains only overflow when it is necessary. This saves a ton of water in the winter months as well as saves you time as this system is totally self sufficient. You do not have to turn anything on or off depending on the weather. It takes care of itself. Also, depending on the model of fountain you have, our tanks hold 8-12 gallons of extra water before they will spill over into the overflow pipe. This gives you 2-4 hours of no cattle drinking and water temp below 34 before it overflows. On average, well and rural water is 46-50 degrees. Which means in most cases the overflow valve will let enough warm water in to get the tank temperature back up to 38 and shut itself off before it even overflows at all.